Innova Software Licensing

1.0 - Introduction

When first installed on a new computer, Well Seeker X or Innova Engineering will give the user access to the full capabilities of each program via a 2 day evaluation license which is incorporated within the respective install file.

After this evaluation period has expired, a full license must be purchased for the software. In some circumstances, Innova will grant an extended evaluation license to allow the user to continue trailing the software.

This document will guide the user through requesting and implementing a license. Note: Well Seeker X and Innova Engineering each require their own separate license.

2.0 – Requesting a License

Software licenses are computer specific. In order to generate a license, the user must provide Innova with their unique computer code, which is generated within the software itself. Users can do this via Innova’s license request feature The process differs slightly, depending on whether you still have an active license or trial period, or if your license has expired.

2.1 – Software License Expired

If your license or trial period of Well Seeker X or Innova Engineering has expired, you will no longer be able to use the software. When you open the program, the below dialog will display:

Your unique computer code is displayed in the computer code required for full license field. Clicking on OK will close the program.

Click on Request License to display the Request License dialog. Fill in your details and in the comments box, enter any other relevant information – such as if you have spoken to a sales agent. Then click on Submit.

This will send your computer code as well as other identifying information to Innova. You should receive an automated email confirming receipt of your request. Innova will then process your request. If you have not yet made a purchase agreement, our sales team ([email protected]) will get in contact with you.

2.2 – Software License Still Valid

If your license or trial period of Well Seeker X or Innova Engineering has not yet expired, you will still able to use the software. In this case, follow the below steps to request a license.

In Well Seeker X, open the Help ribbon and then click on the Info icon in the License section:

In Innova Engineering, open the Help menu and select License Info:

This will open the License Details dialog. Your unique computer code is displayed in the Computer Code field. Click on Request License in the top right of the dialog to display the Request License dialog.

Fill in your details and in the comments box, enter any other relevant information – such as if you have spoken to a sales agent. Then click on Submit.

This will send your computer code as well as other identifying information to Innova. You should receive an automated email confirming receipt of your request. Innova will then process your request. If you have not yet made a purchase agreement, our sales team ([email protected]) will get in contact with you.

3.0 – Applying a New License to Well Seeker X or Innova Engineering

There are 2 ways in which a new license can be added to Well Seeker X or Innova Engineering. These are both detailed below.

3.1 – Automatic Download and Application

This method is only available if you requested your license using the license request method described in Section 2.0. Once your license request has been processed, you should receive an automated confirmation email:

To download an apply your license, simply open Well Seeker X or Innova Engineering. The software will automatically download your new license.

To confirm, return to the License Details dialog. In Well Seeker X, open the Help ribbon and then click on the Info icon in the License section. In Innova Engineering, open the Help menu and select License Info. You should see the new expiry date for your license at the bottom of the dialog.

3.2 – Manual License Application

In some circumstances, Innova will send the license files directly to you. In this case, you will need to manually apply them.

3.2.1 – Well Seeker X

The Well Seeker X license file will take the form of a .txt file with a file name starting with “WS – LICSENSE –“. To apply it, follow these instructions:

  1. Save your work and close Well Seeker X.

  2. Download the Well Seeker X license file from the email attachment or download link sent from Innova and save it on your PC.

  3. Place the license file in your Well Seeker X install directory. The default address will vary depending on if you are using the 64-bit or 32-bit version of Well Seeker X:

    1. For the 64-bit version, the default address is C:\Program Files (x86)\Innova Drilling and Intervention\Well Seeker X (x64).

    2. For the 32-bit version, the default address is C:\Program Files (x86)\Innova Drilling and Intervention\Well Seeker X (x86).

  1. Re-open Well Seeker X, open the Help ribbon and then click on the Info icon in the License section. You should see your new license expiry date at the bottom of the dialog.

3.2.2 – Innova Engineering

The Innova Engineering license file will take the form of a .txt file with a file name starting with “ENG – LICSENSE –“. To apply it, follow these instructions:

  1. Save your work and close Innova Engineering.

  2. Download the Innova Engineering license file from the email attachment or download link sent from Innova and save it on your PC.

  3. Place the license file in your Innova Engineering install directory. By default, the install directory address is C:\Program Files (x86)\Innova Drilling and Intervention\Innova Engineering.

  1. Re-open Engineering and go to Help >> License Info. You should see your new license expiry date at the bottom of the dialog.

4.0 – License Deactivation

It may become necessary to deactivate your license – for example, to transfer it to another computer. If so, follow the below steps to perform the deactivation. This process is carried out separately for Well Seeker X and Innova Engineering. An internet connection is required for Innova to receive automatic confirmation of your deactivation.

IMPORTANT NOTE: This will PERMANENTLY deactivate your Well Seeker X or Innova Engineering license on your machine. Unless you receive a new license, you will not be able to run the software on your machine.

In Well Seeker X, open the Help ribbon and then click on the Info icon in the License section:

In Innova Engineering, open the Help menu and select License Info:

This will open the License Details dialog. Click on Deactivate in the top right of the dialog.

When the warning displays, click on OK. You should receive a message confirming that your license has been successfully deactivated, and the Deactivate Code field should now be populated in the License Details dialog. You can now close the software.

Innova should receive an automatic confirmation that your license was deactivated. If we do not, we may ask you to send us your deactivation code. This can be found in a file called WS – Deactivation Code.txt or ENG – Deactivation Code.txt, stored in your Well Seeker X or Innova Engineering install directory. Attach the file to an email and send it to [email protected] or [email protected].

For 64-bit Well Seeker X, the default install directory address is C:\Program Files (x86)\Innova Drilling and Intervention\Well Seeker X (x64).

For 32-bit Well Seeker X, the default install directory address is C:\Program Files (x86)\Innova Drilling and Intervention\Well Seeker X (x86).

For Innova Engineering, the default install directory address is C:\Program Files (x86)\Innova Drilling and Intervention\Innova Engineering.

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