# Innova Software Licensing
## 1.0 - Introduction
When first installed on a new computer, Well Seeker X or Innova Engineering will give the user access to the full capabilities of each program via a 2 day **evaluation license** which is incorporated within the respective install file.
After this evaluation period has expired, a full license must be purchased for the software. In some circumstances, Innova will grant an extended evaluation license to allow the user to continue trailing the software.
This document will guide the user through requesting and implementing a license. **Note: Well Seeker X and Innova Engineering each require their own separate license.**
## 2.0 – Requesting a License
Software licenses are computer specific. In order to generate a license, the user must provide Innova with their unique **computer code**, which is generated within the software itself. Users can do this via Innova’s license request feature The process differs slightly, depending on whether you still have an active license or trial period, or if your license has expired.
### 2.1 – Software License Expired
If your license or trial period of Well Seeker X or Innova Engineering has expired, you will no longer be able to use the software. When you open the program, the below dialog will display:
Your unique computer code is displayed in the **computer code required for full license** field. Clicking on **OK** will close the program.
Click on **Request License** to display the Request License dialog. Fill in your details and in the comments box, enter any other relevant information – such as if you have spoken to a sales agent. Then click on **Submit.**
This will send your computer code as well as other identifying information to Innova. You should receive an automated email confirming receipt of your request. Innova will then process your request. If you have not yet made a purchase agreement, our sales team () will get in contact with you.
### 2.2 – Software License Still Valid
If your license or trial period of Well Seeker X or Innova Engineering has not yet expired, you will still able to use the software. In this case, follow the below steps to request a license.
In **Well Seeker X,** open the **Help** ribbon and then click on the **Info** icon in the **License** section:
In **Innova Engineering,** open the **Help** menu and select **License Info**:
This will open the License Details dialog. Your unique computer code is displayed in the **Computer Code** field. Click on **Request License** in the top right of the dialog to display the Request License dialog.
Fill in your details and in the comments box, enter any other relevant information – such as if you have spoken to a sales agent. Then click on **Submit.**
This will send your computer code as well as other identifying information to Innova. You should receive an automated email confirming receipt of your request. Innova will then process your request. If you have not yet made a purchase agreement, our sales team () will get in contact with you.
## 3.0 – Applying a New License to Well Seeker X or Innova Engineering
There are 2 ways in which a new license can be added to Well Seeker X or Innova Engineering. These are both detailed below.
### 3.1 – Automatic Download and Application
This method is only available if you requested your license using the license request method described in Section 2.0. Once your license request has been processed, you should receive an automated confirmation email:
To download an apply your license, simply open Well Seeker X or Innova Engineering. The software will automatically download your new license.
To confirm, return to the License Details dialog. In **Well Seeker X,** open the **Help** ribbon and then click on the **Info** icon in the **License** section. In **Innova Engineering,** open the **Help** menu and select **License Info.** You should see the new expiry date for your license at the bottom of the dialog.
### 3.2 – Manual License Application
In some circumstances, Innova will send the license files directly to you. In this case, you will need to manually apply them.
#### 3.2.1 – Well Seeker X
The Well Seeker X license file will take the form of a .txt file with a file name starting with “**WS – LICSENSE –“.** To apply it, follow these instructions:
1. Save your work and close Well Seeker X.
2. Download the Well Seeker X license file from the email attachment or download link sent from Innova and save it on your PC.
3. Place the license file in your Well Seeker X install directory. The default address will vary depending on if you are using the 64-bit or 32-bit version of Well Seeker X:
1. For the **64-bit** version, the default address is ***C:\Program Files (x86)\Innova Drilling and Intervention\Well Seeker X (x64)*****.**
2. For the **32-bit** version, the default address is ***C:\Program Files (x86)\Innova Drilling and Intervention\Well Seeker X (x86)*****.**
4. Re-open Well Seeker X, open the **Help** ribbon and then click on the **Info** icon in the **License** section. You should see your new license expiry date at the bottom of the dialog.
#### 3.2.2 – Innova Engineering
The Innova Engineering license file will take the form of a .txt file with a file name starting with “**ENG – LICSENSE –“.** To apply it, follow these instructions:
1. Save your work and close Innova Engineering.
2. Download the Innova Engineering license file from the email attachment or download link sent from Innova and save it on your PC.
3. Place the license file in your Innova Engineering install directory. By default, the install directory address is ***C:\Program Files (x86)\Innova Drilling and Intervention\Innova Engineering.***
4. Re-open Engineering and go to Help >> License Info. You should see your new license expiry date at the bottom of the dialog.
## 4.0 – License Deactivation
It may become necessary to deactivate your license – for example, to transfer it to another computer. If so, follow the below steps to perform the deactivation. This process is carried out separately for Well Seeker X and Innova Engineering. An internet connection is required for Innova to receive automatic confirmation of your deactivation.
**IMPORTANT NOTE**: This will PERMANENTLY deactivate your Well Seeker X or Innova Engineering license on your machine. Unless you receive a new license, you will not be able to run the software on your machine.
In **Well Seeker X,** open the **Help** ribbon and then click on the **Info** icon in the **License** section:
In **Innova Engineering,** open the **Help** menu and select **License Info**:
This will open the License Details dialog. Click on **Deactivate** in the top right of the dialog.
When the warning displays, click on **OK.** You should receive a message confirming that your license has been successfully deactivated, and the **Deactivate Code** field should now be populated in the License Details dialog. You can now close the software.
Innova should receive an automatic confirmation that your license was deactivated. If we do not, we may ask you to send us your deactivation code. This can be found in a file called **WS – Deactivation Code.txt** or **ENG – Deactivation Code.txt**, stored in your Well Seeker X or Innova Engineering install directory. Attach the file to an email and send it to or .
For **64-bit Well Seeker X**, the default install directory address is ***C:\Program Files (x86)\Innova Drilling and Intervention\Well Seeker X (x64)***.
For **32-bit Well Seeker X**, the default install directory address is ***C:\Program Files (x86)\Innova Drilling and Intervention\Well Seeker X (x86).***
For **Innova Engineering**, the default install directory address is ***C:\Program Files (x86)\Innova Drilling and Intervention\Innova Engineering.***
