Well Seeker X: Installation Guide

1.0 – Introduction

This document is a guide for installing the Well Seeker X software on the user’s computer. Follow this guide to install Well Seeker X on a fresh computer, or upgrade from Well Seeker Pro.

2.0 - Compatibility

Before installing Well Seeker X, you should check which version your PC is compatible with.

Well Seeker X is available in two versions, 64 and 32 bit. As a 64-bit program, Well Seeker X can access significantly more of your computers random access memory (RAM). This improves performance, allowing the program to perform memory intensive tasks faster and handle larger data sets.

However, the 64-bit version has some additional requirements in order to run. Check the below criteria to see if you can run the Well Seeker X 64 bit version on your PC:

64-bit operating system (OS)

To check the PCs OS version, right click on the Start Menu icon in your Windows task bar and select System. In the Device Specifications section, it will display in the System Type field what bit version of OS is installed.

64-bit Microsoft Office / 365

If Microsoft Office / 365 is installed on the user’s machine, and the user wishes to use the 64-bit version of Well Seeker X, then Microsoft Office / 365 must also be 64-bit. To check the PCs Microsoft Office / 365 version, open any Office program, e.g., MS Excel or Word. Select File > Account > About XXX, where XXX is the name of the software.

If either of these conditions are not met, then you should install the 32-bit version of Well Seeker X.

3.0 – Download

The Well Seeker X installer can be downloaded from the Innova website. Follow the below link to go to our download page:

Download – Innova Drilling & Intervention

Fill in the form, check the I Agree checkbox and then click on Accept to proceed. On the download page, scroll down to the Well Seeker X section.

To begin the download, click on Download 64-bit or Download 32-bit depending on which version your computer is compatible with.

4.0 – Uninstall Well Seeker Pro

If you are installing Well Seeker X to a new computer, you can skip this chapter and go straight to chapter 5.0 – Installation. However, if you have Well Seeker Pro installed on your computer, you must uninstall it before you can install Well Seeker X. To do so, follow the below instructions:

To be safe, you should back up your database before uninstalling Well Seeker Pro. Open Well Seeker Pro and then go to File >> Backup Database. Save the backup file in a secure location, and then close Well Seeker Pro.

Open the Control Panel. This can be found by searching for “control panel” in the search bar beside the Start Menu icon.

Within the Control Panel, open Programs and Features.

Select Well Seeker Pro from the list and then click on Uninstall/Change. Follow the instructions to uninstall Well Seeker Pro.

5.0 - Installation

When downloaded, Well Seeker X will be supplied as a zipped installation file which must be unzipped before use. Right click on the file and select “Extract All….” from the context menu.

Select a location which you wish to extract the files to and click “Extract”. The installation files will be extracted to the selected location in a folder called “Well Seeker X”

Once the files have been extracted, open the Well Seeker X folder and double click on the “Well Seeker X vx.x.x.exe” file to begin the installation process.

Select the location which you wish to install Well Seeker X. The default location is “C:\Program Files (x86)\Innova Drilling and Intervention\Well Seeker X (x64)\”. If you wish to change the location the program is installed to click on the “…” button.

If you have read the terms and conditions and want to proceed without reading it again, click on the checkbox to agree with the licenses terms and conditions and click on “Install” to proceed.

If you wish to read the terms, click on “Licenses terms and conditions”, this will display the below screen. This information can also be printed for future reference by selecting the printer icon. Once read, select the “Accept” and “Install” button to begin installation.

The installer checks the computer for some prerequisite software, which is required for Well Seeker X to operate correctly. If any of these software items are missing from the computer, then the installer will go through the steps of installing them before installing Well Seeker X.

If the Microsoft ODBC Driver 17 for SQL Server is missing then the below figure will display. Select “Next”.

Read the Microsoft ODBC Driver 17 for SQL Server license terms. Select “I accept the terms in the license agreement”. Select “Next”.

In the Microsoft ODBC Driver 17 for SQL Server feature selection section, select “Next”.

In the Microsoft ODBC Driver 17 for SQL Server ready to install section, select “Install” and “Finish” when this installation is completed.

If the correct version of Visual C++ Redistributable for Visual Studio 2015-2022 is missing the bellow figure will display x64, x84 or both installations one after another. Click on the checkbox to agree with the license terms and conditions and select “Install” and “Close” once the installation is complete.

If another version of Visual C++ Redistributable for Visual Studio 2015-2022 is already present on the PC then the below window may appear. Select “Repair” and “Close” once the update is complete.

Once prerequisite software are installed, if the copy of Well Seeker X is genuine the user will be presented with a dialog showing the verified publisher as “Innova Drilling and Intervention Ltd”. If not the software is not genuine and should not be used.

Click “Yes” to continue the installation.

Once the installation is complete the final dialog will display “Well Seeker X (x64) has been successfully installed”. Select “Finish” to close the dialog.

A Well Seeker X shortcut icon will have been added to the desktop and an entry for “Well Seeker X” will be in the start menu.

Finally, restart the PC to ensure that the Visual C++ Redistributable for Visual Studio 2015-2022 is fully functional, prior to opening Well Seeker X.

6.0 – Troubleshooting

This section describes two common troubleshooting scenarios that can occur during installation, and how to solve them.

6.1 – Installer Reports No Internet Connection

During installation, the user receives the below error message, despite being connected to the internet.

This is caused by the user’s anti-virus software blocking the installer’s connection to the internet. To resolve this issue, temporarily disable your anti-virus before running the installer.

6.2 – Well Seeker X fails to Open

When the user launches the program, the Well Seeker X splash screen (pictured below) will display as normal, but the program will then close immediately.

This issue is usually caused by one of the prerequisite software, the Microsoft Visual C++ Redistributable package, requiring an update. To resolve this issue, follow the guide in this link: Well Seeker X Failure to Open | Innova Drilling & Intervention