# Well Seeker X: Installation Internet Connection Error

## Description

During the Well Seeker X installation process, the user may receive the below error message and will be unable to continue with the installation.

![](https://100379801-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-McEwHTOM_v4MexTVGSe%2Fuploads%2FIFlUad2ovdbeLIC9PCuX%2F0.png?alt=media)

## Solution

This error message is caused by the user’s anti-virus software preventing the Well Seeker X installer from accessing the internet. To solve this problem, cancel the installation and pause your anti-virus protection. Re-run the installation, and once Well Seeker X has been successfully installed, un-pause your anti-virus protection.