# WSX: Operating System not Configured to Run Application

## Description

When opening Well Seeker X, the user may receive the error message:

<p align="center"><strong>The operating system is not presently configured to run this application</strong></p>

&#x20;

## Cause

This issue is caused by the Microsoft Access Database Engine 2016 Redistributable being corrupted / incompatible.

&#x20;

## Solution

To solve the issue, the user must download and install the latest update for Microsoft Access Database Engine 2016 Redistributable. The user should make sure that they have the 64-bit version of the package installed.

1. Follow this link to the Microsoft Download Center: [**Download Microsoft Access Database Engine 2016 Redistributable from Official Microsoft Download Center**](https://www.microsoft.com/en-us/download/details.aspx?id=54920\&msockid=3c9e389088e067b524942e15896e66c6)
2. Scroll down to the **Download** option. Select the **accessdatabaseengine\_X64.exe** file to download.

<figure><img src="https://100379801-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-McEwHTOM_v4MexTVGSe%2Fuploads%2FlGP0cZv6lFTVMUFV0n43%2Fimage.png?alt=media&#x26;token=fed11c6c-0852-4b28-9dc1-2f2ea0e594a9" alt=""><figcaption></figcaption></figure>

3. Run **accessdatabaseengine\_X64.exe** to install the 64-bit version of the package on your computer.
4. You should now be able to open Well Seeker X without receiving the error message.