Innova Drilling & Intervention
  • Introduction to Innova Documentation
    • Documentation Updates
  • Promotional Info & Software Overview
    • Feature Updates
      • Well Seeker Pro - BGGM Error Estimate Integration
      • Well Seeker Pro - Superior QC Integration
      • Innova App & Portal - Feature Update
    • Promotional Info
      • Innova App & Web Portal
      • Innova Technical Specification
  • Generic Documents
    • Innova Generic Documents
      • Innova Software Licensing
      • License Renewal
      • Installing Updates
  • Quick Start Guides
    • Well Seeker X Guides
      • Well Seeker X: Transition Guide
      • Well Seeker X: Installation Guide
      • Well Seeker X: How To Guide
      • Well Seeker X: Backing up a WS Db
      • Well Seeker X: Changing Datum Elevations
      • Well Seeker X: Adding an IPM
      • Well Seeker X: Local Login Guide
      • Well Seeker X: Project Ahead Guide
      • Well Seeker X: Survey Correction Integration Guide
      • Updating Well Seeker X
      • Well Seeker X: Job Startup Procedure
      • Well Seeker X: Sidetrack Guide
      • Plan v Actual Wall Plot Guide
  • Well Seeker Pro Guides
    • Installation Guide
    • How To Guide
    • Sidetrack Guide
    • Project Ahead Guide
    • Recommended Job Startup Procedure
    • Adding A New CRS
    • Adding an IPM How To Guide
    • Backing Up A Well Seeker Database
    • Changing Datum Elevation
    • Compass Export Files & Db Naming Conventions
    • Compass IPM Issues
    • Downlink Control User Guide
    • Frequently Asked Questions
    • Geomag Model Installation Guide
    • Inclination Only IPM Guidelines
    • Innova Remote Client Setup Guide
    • Oasis Integration Guide
    • Printing A Wall Plot To PDF
    • Remote Client How to Guide
    • Rig States Guide
    • Solo Cloud Integration Guide
    • Survey Correction Integration Guide
    • Toolbars How To Guide
    • Tool Orders User Guide
    • Well Analytics How to Guide
    • WITS Setup & Remote Directional Drilling
    • Tool Rental Run Tracking Guide
    • Certified Survey Reports How To Guide
  • Innova Engineering Guides
    • Installation Guide
    • Hydraulics Module Quick Start Guide
    • Torque & Drag Quick Start Guide
    • Apparent WOB Chart
    • Casing Standoff Quick Start Guide
    • Casing Wear Prediction
    • Cementing How To Guide
    • Drill Pipe Fatigue Plot
    • Hole Cleaning Guide
    • Jar Placement Guide
    • QAQC SCC & MSA
    • SAG Quick Start Guide
  • Remote Database Guides
    • Creating an AWS Database
    • Creating an Azure Database
    • Managing an AWS Database
  • App & Portal Guides
    • Automated Bit Grading Guide
    • Oasis Integration Guide
    • Providing 3rd Party Access to Your Organizations Server Data
    • Web Portal Data Acquisition and EDR Guide
    • Web Portal Engineering Quick Start Guide
    • Web Portal - MFA Guide
    • Innova in any Language - Web Browser Translation Guide
  • Innova ICP API Guides
    • Registering an OAuth App on Azure
    • Registering an OAuth App on Okta
  • Manuals
  • Well Seeker Pro Manual
    • 1.0 - System Requirements
    • 2.0 - End User License Agreement
    • 3.0 - Software Overview
    • 4.0 - Getting Started
    • 5.0 - Main User Interface
    • 6.0 - Main Menu
      • 6.1 - File Menu
      • 6.2 – Edit Menu
      • 6.3 - View Menu
      • 6.4 - Tools Menu
      • 6.5 – Reports Menu
      • 6.6 - Plots Menu
      • 6.7 - Chart Properties
      • 6.8 - Context Menu
      • 6.9 - Windows Menu
      • 6.10 - Help Menu
    • 7.0 - Database Navigator
    • 8.0 - Well Seeker PRO Database Structure
    • 9.0 - Survey View
    • 10.0 - Plan View
    • 11.0 - Targets
    • 12.0 - Charts
    • 13.0 - Reporting
      • 13.1 - Activity Codes
      • 13.2 - Cost Codes
      • 13.3 - Phase Codes
      • 13.4– Daily Reporting
      • 13.5 – Drill String Editor
      • 13.6 - Tool Inventory
      • 13.7 – Shipping Addresses
      • 13.8 – Shipping Ticket
      • 13.9 – Pipe Tally
      • 13.10 – Slide Sheet
      • 13.11 – Directional Drilling Dashboard
      • 13.12 – Well Analytics
      • 13.13 – AFE Plan Designer
      • 13.14 – Daily Activity Editor
      • 13.15 – Create Bid Sheet
      • 13.16 – Export Reporting Data
      • 13.17 – Import Reporting Data
      • 13.18 – Transfer Reporting Data
      • 13.19 – In Zone %
      • 13.20 – Recover Slide Sheet from DDR
      • 13.21 – Tool Orders
    • 14.0 - Well Analytics
    • 15.0 - AFE Plan Designer
    • Appendix A – Software Licensing
    • Appendix B - Nomenclature
    • Appendix C - Acknowledgements
    • Appendix D – Error Model Description
    • Appendix E – Drill String Editor Component Properties
    • Appendix F–Slide Sheet Column Options
  • Innova Engineering Manual
    • System Requirements
    • End User License Agreement
    • 1.0 - Software Overview
    • 2.0 - Getting Started
    • 3.0 – Main User interface
    • 4.0 - Menus
    • 5.0 - Toolbars
    • 6.0 – Drill String, Well Geometry and Fluids Tab
    • 7.0 - Surveys Tab
    • 8.0 – Engineering Parameters Tab
    • 9.0 – Drilling Data Tab
    • 10.0 - Cementing Tab
    • 11.0 - Chart Results
    • 12.0 - Table Results
    • Appendix A – Software Licensing
    • Appendix B – Nomenclature
    • Appendix C – Axial and Cross Axial Magnetic Correction
    • Appendix D – Pole Strengths
    • Appendix E – Component Details
  • Innova App Manual
    • 1.0 - Introduction
    • 2.0 - App Installation
    • 3.0 - Logging In
    • 4.0 - Menus
    • 5.0 - Wells
    • 6.0 - Logistics
    • 7.0 - Analytics
    • 8.0 - Innova Admin
    • 9.0 – Well Seeker Admin
    • 10.0 - User Management
    • Appendix A – Setting Up A New User
    • 12 User Management
  • Web Portal Manual
    • 1.0 - Login
    • 3.0 - Main Interface
    • 4.0 - Wells List
    • 5.0 - Object Explorer
    • 6.0 - Well Views
      • 6.1 - Well Details
      • 6.3 - Anti Collision
      • 6.4 - Daily Reports
      • 6.5 - Inventory
      • 6.12 - Engineering Dashboard
    • 7.0 - Multiwell Dashboard
    • 9.0 - Logistics
    • 10.0 - Analytics
    • 11.0 - Database Admin Tools
      • 11.3 - Rig Names
      • 11.7 - Personnel Names
      • 11.9 - Audit Data
    • 13.0 - Error Models
    • 14.0 - Tool Orders
    • 17.0 - Data Acquisition
    • 19.0 - User Management
  • Release Notes
    • Well Seeker Pro Release Notes
    • Innova Engineering Release Notes
  • Video Guides
    • How To Videos
      • Well Seeker Pro
        • Getting Started
          • How to Install WSP
          • WSP Licensing
          • User Interface Overview
          • How to Backup a WSP Database
          • Database Tree Overview
          • Setup Files
          • Entering a Well Plan from a PDF
          • Slot Templates
          • Targets
          • How To Customize Toolbars
          • Depth Reference Change
          • Unit Sets
          • IPM File Management
          • Well Seeker Pro Update Feature
          • WSP - Company Specific Install File
        • Import / Export
          • Importing a Compass Export File
          • Exporting and Importing
        • Plots
          • Introduction to Plots
          • 3D Plot
        • Project Ahead - Multi-Nudge Tool
          • Project Ahead - Multi Nudge Tool
          • Update to Multi-Nudge Dialog
        • Anti-Collision Introduction
        • Tools
          • Geomagnetics Calculator
          • Motor Yield Calculator
          • Interpolate Dialog
          • Innova RSS Remote Client
          • RSS Downlink Control
          • Remote Data Fetch
        • Daily Reporting
          • Daily Reporting
          • Slide Sheets
          • Component Catalogue
          • Daily Activity Editor
          • Check Daily Activity Against Slide Sheet
          • DD Dashboard Introduction
          • WITS Setup
          • MWD Reporting
          • Rig States - Oscillating while Sliding
          • Choosing Phase and Activity Codes
          • Daily Reporting QA & QC
          • Recover Slide Sheet from DDR
        • Wall Plot Composer
        • Innova Remote Client
        • Downlink Control
        • Print Invoice Date Range
        • Reporting an Issue
      • Innova Engineering
        • Getting Started
          • Creating a BHA
          • Installation
          • License Files
          • User Interface Overview
          • Torque & Drag Setup
          • Hydraulics Setup
          • Reports
          • Drilling Data
          • Charts
        • Survey Correction
          • Short Collar Correction (SCC)
          • SAG
        • Engineering Tools
          • Quick Bit Hydraulics
          • Pump Data
          • Mud Calculations
          • Pipe Length Calculator
          • Component Catalogue
          • Interpolate
          • Fluid Library
          • Temperature Gradient
          • Tubular Properties Calculator
        • BHA Analysis
          • BHA Analysis
          • BHA Sensitivity Analysis
        • Casing Standoff
        • Back Calculate Friction Factors
      • Innova App
        • Innova App - Installation and Login
        • Innova App - Wells Page
        • Innova App - Well Data
        • Innova App - Side Menu
        • Innova App - User Management
        • Innova App - Analytics
        • Innova App - Logistics
        • Innova App - Chart Settings
      • Web Portal
        • Web Portal - Login
        • Web Portal - User Management
        • Web Portal - Changing Your Password
        • Web Portal - Analytics
        • Web Portal - Bulk Edit
    • Innova Online Training
      • Well Seeker Pro
        • 01 - Well Seeker Pro Introduction
        • 02 - Well Seeker Pro Database Tree Overview
        • 03 - Well Seeker Pro Database Backup and Export Files
        • 04 - Well Seeker Pro Well Planning Introduction
        • 05 - Well Seeker Pro Introduction to Anti Collision
        • 06 - Well Seeker Pro Directional Drilling Tools
        • 07 - Well Seeker Pro Daily Reporting Job Setup
        • 08 - Well Seeker Pro Daily Reporting Operations
        • 09 - Well Seeker Pro Daily Reporting End of Well
        • 10 - Well Seeker Pro Well Analytics
        • 11 - Well Seeker Pro Chart Properties
        • 12 - Well Seeker Pro Server Db Ops Video Part 1
          • 12 - Db Ops Part 1 - w/ RT Data Exchange
          • 12 - Db Ops Part 1 - w/ Data Synchronization
        • 13 - Well Seeker Pro Server Db Ops Video Part 2
        • 14 - Well Seeker Pro WITS WITSML Functionality
        • 15 - Well Seeker Pro Directional Drilling Dashboard
      • Innova Engineering
        • 01 - Innova Engineering Introduction
        • 02 - Innova Engineering Hydraulics
        • 03 - Innova Engineering Torque and Drag
        • 04 - Innova Engineering Charts & Reports
        • 05 - SCC and Magnetic Interference
        • 06 - SAG Correction
  • Technical Notes
    • High Priority
      • WS 3D Plot Issues
      • Check for Update Function
      • Data Synchronization Feature Update
      • Products & Features and User Permissions Update
      • WS 3D Chart C2C Distance Critical Update
      • Critical update for Anti-Collision in Inc Only Wells
    • Medium Priority
      • Slide Sheet Overwrite Issue
    • Low Priority
      • AC Report vs RTAC Dialog
      • Build Turn Planning Method From Vertical
      • Data Fetch Update
      • EDM Import Function Update
      • Excel Report Printing Error
      • Force Layout Reset
      • Hardware Malfunction casuing WITS related error
      • Inclination Only IPMs Sensitivity to Zero Inclination
      • IPM File Management
      • Large Well Seeker Database
      • Login Credential Management Change
      • Missing MFPlat.DLL Error
      • Missing MFC140U.DLL Error
      • Missing Microsoft Edge Update
      • Missing SQL Driver
      • Offset Selector - C2C Global Scan
      • Remote Data Fetch Icons Missing
      • Remote Data Fetch Procedural Recommendations
      • Sidetrack Reporting
      • Survey Tool BGS integration
      • Target Line Dip Angle Adjusted For Azimuth Changes
      • Third Party Survey Correction Integration
      • Troubleshooting Anti-Collision
      • Update to Multi-Nudge Projection Dialog
      • Up/Down discrepancies with Target Line Changes in 3D Laterals
      • Unit Set File Format Updated
      • Well Seeker X Failure to Open
      • Well Seeker Pro Import Function Update
      • Well Seeker Pro Change to UD LR Logic at low inclination
      • Error Ellipses at Sidetrack Depth – Well Seeker vs Compass Comparison
      • Well Seeker Pro CRS Updated Functionality
      • Well Seeker Pro - Compass EDM Erroneous Grid Convergence
      • Well Seeker Pro - Real Time Data Exchange Update
      • Well Seeker Pro - Slide Sheet Crash in v2.2.1.1
      • Well Seeker Pro - Slide Sheet Update
      • WSP & Innova Portal - Object Validation Feature
      • WSP - Solo Cloud Target Lines Update
      • WSP - Charts & WPC Improvements
      • WS - New Outlook Email Automation Unavailable
      • Well Seeker X: Displays Not Fully Visible
  • Development
    • Innova Cloud Portal (ICP) API
    • Accessing the API for Non-Programmers
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Reporting an Issue

This video details the steps to follow when reporting an issue with the software

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