Well Seeker X: Data Sync Diagnostic Guide

Introduction

A new diagnostic tool has been added to Well Seeker X in version 3.0.3.0 and later to assist admin users in identifying and resolving data synchronization and real time data exchange issues. This guide will introduce the Data Sync Diagnostic feature, describe how it works, and explain how it can help determine the cause of failed data sync attempts.

Problem

The Data Synchronization and Real Time Data Exchange features perform the critical function of communicating between the organization’s server database and rig site computers. Occasionally, these features can fail due to configuration errors, missing information, data conflicts or connectivity issue.

Troubleshooting issues with the data sync or real time data exchange can be difficult if the user is not familiar with all of the requirements for a successful data sync or exchange.

Solution

Innova have introduced the Data Sync Diagnostic tool to Well Seeker, to help the user quickly identify the cause of data sync and real time data exchange transmission issues. Additionally, relevant parts of the Data Sync Diagnostic tool have been integrated into the Real Time Data Exchange dialog.

Data Sync Diagnostic Dialog

The Data Sync Diagnostic dialog can be accessed via the database tree. Right click on an actual well to access the context menu and select Data Sync Diagnostic.

The Data Sync Diagnostic dialog displays all of the checks that must pass for the Data Synchronisation feature to function correctly. Each check will be marked as either OK or NOT OK. If any of the checks are marked as NOT OK, use the definitions listed below to troubleshoot the problem. Note that if any changes are made, the diagnostic must be closed and re-opened to refresh the results:

Internet Connection: Checks if your computer is connected to the internet. If this is marked NOT OK, consult with the rig site internet provider. Note: If Well Seeker X is being blocked by a firewall / anti-virus software, this check can still register as OK, but all checks below it will show NOT OK.

Data Sync Active: Checks if your organisation is using the Data Synchronisation feature. If this is marked NOT OK, you must use the Real Time Data Exchange to push data back to the server. If you think this is in error, contact your system admin.

Data Sync Online: Checks if the Data Synchronisation feature is enabled on the user’s computer. If this is marked as NOT OK, check if the Offline option has been toggled on in the Home ribbon, or in the toolbar at the bottom of the main user interface:

Role Allows Push: Only applies if Local Login has been activated for your organisation, requiring the user to log in when they open Well Seeker X. This factor checks if your user has permission to use the Data Synchronisation feature. If this is marked NOT OK, you may still have permission to use the Real Time Data Exchange. Contact your co-ordinator to clarify your user permissions.

ICDS Online: Checks your organisation's ICDS server is online and functioning. The ICDS server facilitates communication between the server database and rig site computers. In the event of an outage, the ICDS server should restart automatically. If this check remains NOT OK for some time, notify your system admin, who may need to contact Innova Support.

Well on Server: Data sync is only possible if the actual well is present on both the server database and the user’s local database. The actual well, and all levels above it in the database tree, must have exactly the same names in both databases. This includes case sensitivity. Note: A common issue is that a blank space has been left at the start or end of a name.

Well Status on Server: Checks if the actual well on your organisation’s server database has a status that permits data push/pull. If this is marked NOT OK, someone with edit permissions must log into the server database and change the well status. By default, data push/pull requires a status of either Active, Standby, Upcoming or TD, but this can vary depending on your organisation’s policy.

Local Well Status: Checks if the actual well in the user’s local database has a status that permits data push/pull. If this is marked NOT OK, access the Job Data dialog in the Home ribbon and check the Well Status field. By default, data push/pull requires a status of either Active, Standby, Upcoming or TD, but this can vary depending on your company’s policy.

Integration with Real Time Data Exchange Dialog

For extra convenience, the diagnostic information that is relevant to the Real Time Data Exchange has been integrated into the RTDE dialog. It can be viewed in the bottom right corner of the dialog.

For an explanation of the checks available in the Real Time Data Exchange dialog, see the section above.