Updating Well Seeker X

Introduction

Innova regularly releases updates for the Well Seeker X software. These new releases may include new feature updates or they may address bugs which have been discovered.

Innova have three different methods of distributing updates to end users:

1. Via the inbuilt auto-update feature in Well Seeker X.

2. Distributing an updated Well Seeker.exe executable for users to implement manually.

3. Distributing an updated installer file.

This document provides a guide for adding updates using these three methods. If, after following the instructions below, you still require assistance with an update, you can contact Innova Support at [e-mail].

Using the WSX Auto-Update Feature

Note that using this method to install an update will cause Well Seeker to close and restart. If the user is updating in the field, it is recommended to delay updating until there is a convenient break in operations.

If Innova has made an update available for your organization, the next time you open Well Seeker X you should receive the below notification in the bottom right corner of the window:

Click on OK to close the notification, or click on Install to install the update. Well Seeker will download the update, then close and restart to implement it.

The update will also appear in the Notifications pane. This can be opened by clicking on the bell icon in the very bottom right corner of the Well Seeker X window.

If you missed the notification or chose not to install the update immediately, you can check for an update and download it at any time by following the below steps:

1. Backup your database by going to the Home ribbon and selecting Backup. Save your backup in a secure location.

1. Go to the Help ribbon and click on Check in the Software Update section.

If your version of Well Seeker is up to date, you will receive the following message:

If an update is available, you will be given the option to download and install it. If you select Yes, Well Seeker will download the update, then close and restart to implement it.

1. After using the Check option, you can also download and/or install the update via the Info button.

In the dialog that opens, you have three options:

a. Click on OK to close the dialog without downloading the update.

b. Click on Download to download the update to your PC. This allows you to manually apply the update at a later date. To do so, follow the instructions in the next chapter, Manually Applying an Updated Well Seeker.exe.

c. Click on Download/Install. Well Seeker will download the update, then close and restart to implement it.

1. Wait for Well Seeker to restart, then return to the Help ribbon and click on the Info button again. The dialog should display your new version number.

Manually Applying an Updated Well Seeker.exe File

The auto-update feature described in the previous chapter downloads and applies an updated Well Seeker.exe executable file to the user’s PC. However, there are circumstances when this is not feasible. For example, you may wish to test an update before allowing Innova to distribute it to all users in your organization.

In these circumstances, Innova can send an updated Well Seeker.exe file directly, which you can then apply manually. To so, follow the below steps:

1. Double check whether you are using the 64-bit or 32-bit version of Well Seeker X. You can do this by going to the Help ribbon and clicking on Info.

1. Backup your database by clicking the Backup button in the Home ribbon. Save your backup in a secure location. Then close Well Seeker.

1. Receive the updated Well Seeker.exe file from Innova. This will usually be provided as a zipped folder via email. Check that the version number in the name of the zip file matches the version you have installed. This is what you checked in Step 1. If the update is for a 64-bit version, the file name will contain x64. If it is for a 32-bit, the file name will contain x86.

1. Unzip Well Seeker.exe from the zip file that you downloaded in the step above.

1. Copy and paste the unzipped Well Seeker.exe into your Well Seeker install directory, replacing the file that is already there. The default install directory address will depend on the version you are using:

• For the 64-bit version: C:\Program Files (x86)\Innova Drilling and Intervention\Well Seeker X (x64)

• For the 32-bit version: C:\Program Files (x86)\Innova Drilling and Intervention\Well Seeker X (x86)

1. Re-open Well Seeker X, go back to the Help ribbon and click Info. This should display the new version number.

Updating using a WSX Installer

Occasionally, Innova may release a significant feature update for Well Seeker X, that requires the software to be uninstalled and then reinstalled with the new version. This section will guide the user through the steps required to do this..

If you are using Well Seeker in the field, it is recommended that you wait until there is a convenient break in drilling operations before attempting to uninstall/reinstall Well Seeker.

1. Double check whether you are using the 64-bit or 32-bit version of Well Seeker X. You can do this by going to the Help ribbon and clicking on Info.

1. Backup your database by clicking the Backup button in the Home ribbon. Save your backup in a secure location. Then close Well Seeker.

1. Open the control panel and then open Programs and Features.

1. Uninstall Well Seeker X.

1. Download the zipped installer file. There are two ways to receive this file:

• We will send it to you directly, usually via email.

• If we have publicly released the new version, it will be available on our download page. If downloading from this page, make sure to download the version that matches with the your version that you checked in Step 1.

1. Unzip the installer file from the zipped folder.

1. Run the installer file to install the new version of Well Seeker X. Follow the instructions provided by the install wizard. For more information on the install process, view this page: Well Seeker X: Installation Guide | Innova Drilling & Intervention

2. Re-open Well Seeker X, go back to the Help ribbon and click Info. The version number should display the new version.

Some users may experience an issue where Well Seeker X initially launches, but then immediately shuts down after displaying the splash screen pictured below. If this happens, refer to the following technical note to resolve the issue. If the issue persists after following the instructions in the technical note, contact [e-mail]