8.7 - Help
The Help ribbon contains functions to check your license, download updates, find additional resources and troubleshoot issues.
8.7.1 - Screen Capture
The Screen Recorder is a built-in Well Seeker tool designed to help users capture screen activity for troubleshooting and support purposes. If you are using version 3.0.2.8 or later, the tool will also record audio along with the screen capture. This allows users to talk through the issue while recording, making support investigations more efficient.
To record your screen, please follow these steps:
Make sure all relevant Well Seeker windows are on your main screen - the recorder cannot capture external monitors.
Click on Start in the Screen Capture section. You can also click on the screen capture icon in the bottom right of the status bar.
A red rectangle will appear around the capture area.
A time counter in the bottom right of the screen will show how long the recording has been running.
Reproduce the issue you are experiencing.
When finished, click on Stop in the Screen Capture section. You can also click on the screen capture icon in the bottom right of the status bar again to stop recording.
Still in the Screen Capture section, click Open. This will take you to your Debug folder. In the folder, you should see a video file called screenCapture.mp4. This is the video that you just recorded. Play the file to confirm it recorded correctly.
If Outlook is your default email software, then you can click on Email to create an email with the screenCapture.mp4 file already attached. Send this email to the Innova Support team ([email protected]) for review.
8.7.2 - Resources
YouTube: Opens Innova Drilling & Intervention YouTube channel. The YouTube channel contains tutorials videos, as well as webinar recordings and feature updates.
Help: Opens Innova documentation. The Innova Documentation website contains all of Innova’s information resources in one place. The website contains this manual, along with shorter tutorial documents and videos, as well as longer form training videos.
Vantage: Opens Innova Vantage, Innova’s cloud-based platform for directional drilling operations management, oversight and performance analysis.
8.7.3 - Debug
When troubleshooting an issue, Innova Support may ask you to send a debugging file. The tools in this section aid in creating and sending this file. To find more information about how to report an issue, go to Well Seeker X: Reporting an Issue.
Create: Creates the debugging file in .zip format. Clicking on this button will open a dialog to select where the user wants to save the file in their local machine. The debug files contains the following:
A copy of the current Database with the date appended to the file name.
setupWS.ini - A copy of the user’s setup file.
Systeminfo.txt - A txt document containing certain system information, including the current version of Well Seeker being used, Screen resolution details etc.
WellSeekerLog.txt – A log file of Well Seeker activity and diagnostics.
DataSyncLog.txt – A log file containing diagnostics for communication with a server database.
Email: Creates a new email with the debug file already attached to send to Support ([email protected]). This will only work if Outlook is your default email software.
Open: Opens the Well Seeker X install directory.
8.7.4 - License
Details: This option displays the License Details dialog. For a full breakdown on the different ways to apply your license, see Appendix A: Software Licensing.
The License Details dialog contains the following important information:
Computer Code: A unique code for your PC generated by the software. If your license is not a corporate license, the computer code is used to match your license to your computer.
Computer Name: The name of your PC, as defined in your Windows system settings.
Remote Database Permissions: When logged into a remote database, this section will display the permissions that you have.
Current License: This section displays the features that are activated for your license. The Company field displays the organisation associated with the license, and dictates which remote database is accessed when you log in. The expiry date of the license is displayed at the bottom of the dialog.
8.7.5 - Software Update
On this section, user can find options to update the software. For a full breakdown of how to update Well Seeker X, visit this page: Updating Well Seeker X
Check: Contacts the Innova server and checks if an updated version is available. If there is, it will display a message asking if the user wishes to download and install the update. Note: Clicking Install will cause Well Seeker X to restart, so make sure that all work is saved and it is a convenient time to update. If the user choose not to install, the option can be accessed again by clicking on the Info button in the Help ribbon.
Auto update: If this option is toggled on and an update to Well Seeker X is available, the next time you open Well Seeker X the user will receive a notification to download and install it. Note: Clicking Install will cause Well Seeker X to restart, so make sure that all work is saved and it is a convenient time to update. If the user choose not to install, the option can be accessed again by clicking on the Info button in the Help ribbon.
8.7.6 - Logs
Data Sync Log: Opens the Data Sync Log file. This file records all activity on the computer concerning the Data Synchronisation feature. For more information on this feature visit this page: Data Synchronization Feature Update | Innova Drilling & Intervention
Well Seeker Log: Opens Well Seeker log file. This file records all Well Seeker related activity on the computer. It will also log error messages if any errors occur.
Reset logs: Deletes all data from the Data Sync and Well Seeker logs.
Open Folder: Opens the folder where the log files are stored.
8.7.7 - About
Info: Displays the version of Well Seeker installed, whether it is 64-bit or 32-bit, and the organisation the user’s license is associated with. If an update is available, the Download and Download/Install buttons will be available. Note: Clicking Download/Install will cause Well Seeker X to restart, so make sure that all work is saved and it is a convenient time to update.
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