# Hardware Malfunction casuing WITS related error ## Background Well Seeker Pro can import data via WITS. A client recently experienced an issue with their incoming WITS feed, that was isolated to a hardware malfunction. Innova would like to share this example with their clients, to help them identify and solve this issue quickly if it occurs in the future. ## Description A client was importing WITS data when Well Seeker began generating invalid cursor state and insert error messages. When looking at the Serial / TCP WITS Comms dialog it could be seen that the incoming WITS data was full of not standard format symbols. !\[Graphical user interface Description automatically generated with low confidence]\(/files/-MjUe6DLHo1RnI2Iq-6c) After troubleshooting, the issue was isolated to a faulty cable and / or serial port. When the cable was changed,and a different port was tried the WITS feed worked correctly and no further error messages were generated by Well Seeker. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.innova-drilling.com/introduction/technical-notes/low-priority/hardware-malfunction-casuing-wits-related-error.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.