# Hardware Malfunction casuing WITS related error ## Background Well Seeker Pro can import data via WITS. A client recently experienced an issue with their incoming WITS feed, that was isolated to a hardware malfunction. Innova would like to share this example with their clients, to help them identify and solve this issue quickly if it occurs in the future. ## Description A client was importing WITS data when Well Seeker began generating invalid cursor state and insert error messages. When looking at the Serial / TCP WITS Comms dialog it could be seen that the incoming WITS data was full of not standard format symbols. !\[Graphical user interface Description automatically generated with low confidence]\() After troubleshooting, the issue was isolated to a faulty cable and / or serial port. When the cable was changed,and a different port was tried the WITS feed worked correctly and no further error messages were generated by Well Seeker.