# Remote Data Fetch Icons Missing

## Background

The Remote Data Fetch dialog allows a user to pull facility (pad), actual well and plan level data from a server database to a local database, usually at the rig location. Some users have experienced an issue where the selection icons in the Remote Data Fetch dialog are not present, which prevents them from using the tool successfully. This note details how to address this issue.

**Correct display of icons**

![](/files/pBFQnkn8kkQmdwMkLhOI)

**Missing icons**

![](/files/6GYpOQ18F9SWXQYSJ4YA)

## Description

The selection icons that are missing are actually downloaded from the internet when the Remote Data Fetch dialog is opened and saved to a folder on the PC. If these icons are missing then there could be a number of reasons:

1. The PC is on a network or VPN that will not allow access to the following web addresses, which are where the icons are downloaded from:
   1. <https://wellseekerfiles.s3.us-east-2.amazonaws.com/uiImages/unchecked.bmp>
   2. <https://wellseekerfiles.s3.us-east-2.amazonaws.com/uiImages/checked.bmp>
2. The icons are downloaded, but the rig PC won’t save them to the desired location as below:
   1. C:\Users\\*Username*\AppData\Local\Temp

## Solution

Download and unzip **WS Pro - Data Fetch Icons.zip** linked below. Copy **checked.bmp** and **unchecked.bmp** and paste them in to the **C:\Users\\\[Your&#x20;*****Username*****]\AppData\Local\Temp** folder. They should then display within Well Seeker.

{% file src="/files/aRocyopyo8pIeaADIs5N" %}

If you see this issue on multiple occasions it would be worth ensuring that the above web addresses are allowed to be accessed on the PC’s network.


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