Well Seeker Pro - Slide Sheet Crash in v2.2.1.1

Description

After updating Well Seeker Pro to version 2.2.1.1 or later, attempting to open any slide sheet will cause Well Seeker to either crash to desktop or restart.

Cause

In order to run, Well Seeker requires the Microsoft product Visual C++ Redistributable package for Microsoft Visual Studio to be installed on their system.

Version 2.2.1.1 of Well Seeker Pro requires Visual C++ Redistributable package for Microsoft Visual Studio version 14.40.33810.0 or later. If the user’s version of the package is older than this, they could encounter the issue.

Solution

To solve this issue, the user must download and install the latest update for Visual C++ Redistributable package for Microsoft Visual Studio.

First make sure that your Windows operating system is up to date. This may automatically install the package. To update Windows, follow these steps:

1. Press the Windows key and search for ‘windows update settings.’ Click on Windows Update Settings under Best Match.

2. In the Windows Update dialog, click on Check For Updates. Follow the instructions to download and install any available updates. You may be required to restart your computer before the installation of all updates is complete.

If this does not update the Visual C++ Redistributable package to the required version, you will need to download it manually. To do so, follow these steps:

1. Follow this link: Latest supported Visual C++ Redistributable downloads | Microsoft Learn

2. Scroll down to Latest Microsoft Visual C++ Redistributable Version. Click on the two links highlighted in the image below to download both the x64 and x86 versions of the package to your computer.

3. Run vc_redist.x86.exe and vc_resdist.x64.exe to install the package on your computer. After installation is complete, restart your computer.

4. You should now be able to open the slide sheets without experiencing a crash.

5. If the issue persists, contact support: [e-mail]