Innova Drilling & Intervention
  • Introduction to Innova Documentation
    • Documentation Updates
  • Promotional Info & Software Overview
    • Feature Updates
      • Well Seeker Pro - BGGM Error Estimate Integration
      • Well Seeker Pro - Superior QC Integration
      • Innova App & Portal - Feature Update
    • Promotional Info
      • Innova App & Web Portal
      • Innova Technical Specification
  • Generic Documents
    • Innova Generic Documents
      • Innova Software Licensing
      • License Renewal
      • Installing Updates
  • Quick Start Guides
    • Well Seeker X Guides
      • Well Seeker X: Transition Guide
      • Well Seeker X: Installation Guide
      • Well Seeker X: How To Guide
      • Well Seeker X: Backing up a WS Db
      • Well Seeker X: Changing Datum Elevations
      • Well Seeker X: Adding an IPM
      • Well Seeker X: Local Login Guide
      • Well Seeker X: Project Ahead Guide
      • Well Seeker X: Survey Correction Integration Guide
      • Updating Well Seeker X
      • Well Seeker X: Job Startup Procedure
      • Well Seeker X: Sidetrack Guide
  • Well Seeker Pro Guides
    • Installation Guide
    • How To Guide
    • Sidetrack Guide
    • Project Ahead Guide
    • Recommended Job Startup Procedure
    • Adding A New CRS
    • Adding an IPM How To Guide
    • Backing Up A Well Seeker Database
    • Changing Datum Elevation
    • Compass Export Files & Db Naming Conventions
    • Compass IPM Issues
    • Downlink Control User Guide
    • Frequently Asked Questions
    • Geomag Model Installation Guide
    • Inclination Only IPM Guidelines
    • Innova Remote Client Setup Guide
    • Oasis Integration Guide
    • Printing A Wall Plot To PDF
    • Remote Client How to Guide
    • Rig States Guide
    • Solo Cloud Integration Guide
    • Survey Correction Integration Guide
    • Toolbars How To Guide
    • Tool Orders User Guide
    • Well Analytics How to Guide
    • WITS Setup & Remote Directional Drilling
    • Tool Rental Run Tracking Guide
    • Certified Survey Reports How To Guide
  • Innova Engineering Guides
    • Installation Guide
    • Hydraulics Module Quick Start Guide
    • Torque & Drag Quick Start Guide
    • Apparent WOB Chart
    • Casing Standoff Quick Start Guide
    • Casing Wear Prediction
    • Cementing How To Guide
    • Drill Pipe Fatigue Plot
    • Hole Cleaning Guide
    • Jar Placement Guide
    • QAQC SCC & MSA
    • SAG Quick Start Guide
  • Remote Database Guides
    • Creating an AWS Database
    • Creating an Azure Database
    • Managing an AWS Database
  • App & Portal Guides
    • Automated Bit Grading Guide
    • Oasis Integration Guide
    • Providing 3rd Party Access to Your Organizations Server Data
    • Web Portal Data Acquisition and EDR Guide
    • Web Portal Engineering Quick Start Guide
    • Web Portal - MFA Guide
  • Innova ICP API Guides
    • Registering an OAuth App on Azure
    • Registering an OAuth App on Okta
  • Manuals
  • Well Seeker Pro Manual
    • 1.0 - System Requirements
    • 2.0 - End User License Agreement
    • 3.0 - Software Overview
    • 4.0 - Getting Started
    • 5.0 - Main User Interface
    • 6.0 - Main Menu
      • 6.1 - File Menu
      • 6.2 – Edit Menu
      • 6.3 - View Menu
      • 6.4 - Tools Menu
      • 6.5 – Reports Menu
      • 6.6 - Plots Menu
      • 6.7 - Chart Properties
      • 6.8 - Context Menu
      • 6.9 - Windows Menu
      • 6.10 - Help Menu
    • 7.0 - Database Navigator
    • 8.0 - Well Seeker PRO Database Structure
    • 9.0 - Survey View
    • 10.0 - Plan View
    • 11.0 - Targets
    • 12.0 - Charts
    • 13.0 - Reporting
      • 13.1 - Activity Codes
      • 13.2 - Cost Codes
      • 13.3 - Phase Codes
      • 13.4– Daily Reporting
      • 13.5 – Drill String Editor
      • 13.6 - Tool Inventory
      • 13.7 – Shipping Addresses
      • 13.8 – Shipping Ticket
      • 13.9 – Pipe Tally
      • 13.10 – Slide Sheet
      • 13.11 – Directional Drilling Dashboard
      • 13.12 – Well Analytics
      • 13.13 – AFE Plan Designer
      • 13.14 – Daily Activity Editor
      • 13.15 – Create Bid Sheet
      • 13.16 – Export Reporting Data
      • 13.17 – Import Reporting Data
      • 13.18 – Transfer Reporting Data
      • 13.19 – In Zone %
      • 13.20 – Recover Slide Sheet from DDR
      • 13.21 – Tool Orders
    • 14.0 - Well Analytics
    • 15.0 - AFE Plan Designer
    • Appendix A – Software Licensing
    • Appendix B - Nomenclature
    • Appendix C - Acknowledgements
    • Appendix D – Error Model Description
    • Appendix E – Drill String Editor Component Properties
    • Appendix F–Slide Sheet Column Options
  • Innova Engineering Manual
    • System Requirements
    • End User License Agreement
    • 1.0 - Software Overview
    • 2.0 - Getting Started
    • 3.0 – Main User interface
    • 4.0 - Menus
    • 5.0 - Toolbars
    • 6.0 – Drill String, Well Geometry and Fluids Tab
    • 7.0 - Surveys Tab
    • 8.0 – Engineering Parameters Tab
    • 9.0 – Drilling Data Tab
    • 10.0 - Cementing Tab
    • 11.0 - Chart Results
    • 12.0 - Table Results
    • Appendix A – Software Licensing
    • Appendix B – Nomenclature
    • Appendix C – Axial and Cross Axial Magnetic Correction
    • Appendix D – Pole Strengths
    • Appendix E – Component Details
  • Innova App Manual
    • 1.0 - Introduction
    • 2.0 - App Installation
    • 3.0 - Logging In
    • 4.0 - Menus
    • 5.0 - Wells
    • 6.0 - Logistics
    • 7.0 - Analytics
    • 8.0 - Innova Admin
    • 9.0 – Well Seeker Admin
    • 10.0 - User Management
    • Appendix A – Setting Up A New User
    • 12 User Management
  • Web Portal Manual
    • 1.0 - Login
    • 3.0 - Main Interface
    • 4.0 - Wells List
    • 5.0 - Object Explorer
    • 6.0 - Well Views
      • 6.1 - Well Details
      • 6.3 - Anti Collision
      • 6.4 - Daily Reports
      • 6.5 - Inventory
      • 6.12 - Engineering Dashboard
    • 7.0 - Multiwell Dashboard
    • 9.0 - Logistics
    • 10.0 - Analytics
    • 11.0 - Database Admin Tools
      • 11.3 - Rig Names
      • 11.7 - Personnel Names
      • 11.9 - Audit Data
    • 13.0 - Error Models
    • 14.0 - Tool Orders
    • 17.0 - Data Acquisition
    • 19.0 - User Management
  • Release Notes
    • Well Seeker Pro Release Notes
    • Innova Engineering Release Notes
  • Video Guides
    • How To Videos
      • Well Seeker Pro
        • Getting Started
          • How to Install WSP
          • WSP Licensing
          • User Interface Overview
          • How to Backup a WSP Database
          • Database Tree Overview
          • Setup Files
          • Entering a Well Plan from a PDF
          • Slot Templates
          • Targets
          • How To Customize Toolbars
          • Depth Reference Change
          • Unit Sets
          • IPM File Management
          • Well Seeker Pro Update Feature
          • WSP - Company Specific Install File
        • Import / Export
          • Importing a Compass Export File
          • Exporting and Importing
        • Plots
          • Introduction to Plots
          • 3D Plot
        • Project Ahead - Multi-Nudge Tool
          • Project Ahead - Multi Nudge Tool
          • Update to Multi-Nudge Dialog
        • Anti-Collision Introduction
        • Tools
          • Geomagnetics Calculator
          • Motor Yield Calculator
          • Interpolate Dialog
          • Innova RSS Remote Client
          • RSS Downlink Control
          • Remote Data Fetch
        • Daily Reporting
          • Daily Reporting
          • Slide Sheets
          • Component Catalogue
          • Daily Activity Editor
          • Check Daily Activity Against Slide Sheet
          • DD Dashboard Introduction
          • WITS Setup
          • MWD Reporting
          • Rig States - Oscillating while Sliding
          • Choosing Phase and Activity Codes
          • Daily Reporting QA & QC
          • Recover Slide Sheet from DDR
        • Wall Plot Composer
        • Innova Remote Client
        • Downlink Control
        • Print Invoice Date Range
        • Reporting an Issue
      • Innova Engineering
        • Getting Started
          • Creating a BHA
          • Installation
          • License Files
          • User Interface Overview
          • Torque & Drag Setup
          • Hydraulics Setup
          • Reports
          • Drilling Data
          • Charts
        • Survey Correction
          • Short Collar Correction (SCC)
          • SAG
        • Engineering Tools
          • Quick Bit Hydraulics
          • Pump Data
          • Mud Calculations
          • Pipe Length Calculator
          • Component Catalogue
          • Interpolate
          • Fluid Library
          • Temperature Gradient
          • Tubular Properties Calculator
        • BHA Analysis
          • BHA Analysis
          • BHA Sensitivity Analysis
        • Casing Standoff
        • Back Calculate Friction Factors
      • Innova App
        • Innova App - Installation and Login
        • Innova App - Wells Page
        • Innova App - Well Data
        • Innova App - Side Menu
        • Innova App - User Management
        • Innova App - Analytics
        • Innova App - Logistics
        • Innova App - Chart Settings
      • Web Portal
        • Web Portal - Login
        • Web Portal - User Management
        • Web Portal - Changing Your Password
        • Web Portal - Analytics
        • Web Portal - Bulk Edit
    • Innova Online Training
      • Well Seeker Pro
        • 01 - Well Seeker Pro Introduction
        • 02 - Well Seeker Pro Database Tree Overview
        • 03 - Well Seeker Pro Database Backup and Export Files
        • 04 - Well Seeker Pro Well Planning Introduction
        • 05 - Well Seeker Pro Introduction to Anti Collision
        • 06 - Well Seeker Pro Directional Drilling Tools
        • 07 - Well Seeker Pro Daily Reporting Job Setup
        • 08 - Well Seeker Pro Daily Reporting Operations
        • 09 - Well Seeker Pro Daily Reporting End of Well
        • 10 - Well Seeker Pro Well Analytics
        • 11 - Well Seeker Pro Chart Properties
        • 12 - Well Seeker Pro Server Db Ops Video Part 1
          • 12 - Db Ops Part 1 - w/ RT Data Exchange
          • 12 - Db Ops Part 1 - w/ Data Synchronization
        • 13 - Well Seeker Pro Server Db Ops Video Part 2
        • 14 - Well Seeker Pro WITS WITSML Functionality
        • 15 - Well Seeker Pro Directional Drilling Dashboard
      • Innova Engineering
        • 01 - Innova Engineering Introduction
        • 02 - Innova Engineering Hydraulics
        • 03 - Innova Engineering Torque and Drag
        • 04 - Innova Engineering Charts & Reports
        • 05 - SCC and Magnetic Interference
        • 06 - SAG Correction
  • Technical Notes
    • High Priority
      • WS 3D Plot Issues
      • Check for Update Function
      • Data Synchronization Feature Update
      • Products & Features and User Permissions Update
      • WS 3D Chart C2C Distance Critical Update
      • Critical update for Anti-Collision in Inc Only Wells
    • Medium Priority
      • Slide Sheet Overwrite Issue
    • Low Priority
      • AC Report vs RTAC Dialog
      • Build Turn Planning Method From Vertical
      • Data Fetch Update
      • EDM Import Function Update
      • Excel Report Printing Error
      • Force Layout Reset
      • Hardware Malfunction casuing WITS related error
      • Inclination Only IPMs Sensitivity to Zero Inclination
      • IPM File Management
      • Large Well Seeker Database
      • Login Credential Management Change
      • Missing MFPlat.DLL Error
      • Missing MFC140U.DLL Error
      • Missing Microsoft Edge Update
      • Missing SQL Driver
      • Offset Selector - C2C Global Scan
      • Remote Data Fetch Icons Missing
      • Remote Data Fetch Procedural Recommendations
      • Sidetrack Reporting
      • Survey Tool BGS integration
      • Target Line Dip Angle Adjusted For Azimuth Changes
      • Third Party Survey Correction Integration
      • Troubleshooting Anti-Collision
      • Update to Multi-Nudge Projection Dialog
      • Up/Down discrepancies with Target Line Changes in 3D Laterals
      • Unit Set File Format Updated
      • Well Seeker X Failure to Open
      • Well Seeker Pro Import Function Update
      • Well Seeker Pro Change to UD LR Logic at low inclination
      • Error Ellipses at Sidetrack Depth – Well Seeker vs Compass Comparison
      • Well Seeker Pro CRS Updated Functionality
      • Well Seeker Pro - Compass EDM Erroneous Grid Convergence
      • Well Seeker Pro - Real Time Data Exchange Update
      • Well Seeker Pro - Slide Sheet Crash in v2.2.1.1
      • Well Seeker Pro - Slide Sheet Update
      • WSP & Innova Portal - Object Validation Feature
      • WSP - Solo Cloud Target Lines Update
      • WSP - Charts & WPC Improvements
      • WS - New Outlook Email Automation Unavailable
      • Well Seeker X: Displays Not Fully Visible
  • Development
    • Innova Cloud Portal (ICP) API
    • Accessing the API for Non-Programmers
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  1. Well Seeker Pro Guides

Frequently Asked Questions

This document answers frequently asked questions relating to Innova’s Well Planning and Engineering software.

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Last updated 3 years ago

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Q1: I am getting an error message when I try to install the software?

A: Please make sure that you have administrator rights for the PC that you are installing to. For a step by step guide for software installation please see the documents IDI06-011C - Well Seeker PRO - Installation Guide and IDI06-010C - Engineering - Installation Guide. Both can be downloaded from our website at the following location: . In the unlikely event that you are still experiencing issues installing the software please contact us at .

Q2: Can I import a Compass Export file into Well Seeker Pro?

A: Yes. Simply open the Well Seeker Pro database that you wish to import the Compass Export file in to and select File > Import Compass EDM file. You can change the importing parameters by selecting File > Compass Import Settings.

Q3: I have been sent a hotfix; how do I install it?

A: If you encounter a bug with the program you will be sent a hotfix email. Normally this email will contain a link that will let you download the hotfix in the form of a .exe file.

Occasionally the hotfix will be sent as an attachment to the email. In this case the file extension will be changed to ensure that the receiving server does not strip the attached file from the email. For the hotfix to work, the recipient must change the file extension back to .exe by right-clicking on the file in windows explorer and selecting rename.

Once you have downloaded the hotfix .exe file, place it in the correct folder to activate it:

For Well Seeker Pro place the file in C:\Program Files (x86)\Innova Drilling and Intervention\Well Seeker PRO

For Engineering update place the file in C:\Program Files (x86)\Innova Drilling and Intervention\Innova Engineering

Windows will ask if you want to replace the existing file in the folder. Select yes.

Q4: My new license does not work

A: The license files for Well Seeker Pro and Innova Engineering are named WS_LICENSE.TXT and ENG_LICENSE.TXT respectively. The code within these files is different. If you get the licenses mixed up and placed in the incorrect folder, they will not work.

  • WS_LICENSE.TXT is placed in C:\Program Files (x86)\Innova Drilling and Intervention\Well Seeker PRO.

  • ENG_LICENSE.TXT is placed in C:\Program Files (x86)\Innova Drilling and Intervention \Innova Engineering.

Only one license.txt file should be placed in the above folders at any one time. If you are renewing an old license, please delete the old license.txt file and replace with the new license.txt file. You must also ensure that the file name is not changed. If the file has been renamed, even if it is in the correct folder, it will not work.

Q5.0: I am trying to add my new license to the relevant folder, but I am being told I can’t add it here because I don’t have administrative rights.

A: If you are working on a company computer it is quite possible that you do not have the required permission to add files to this directory. Check with your IT department, who will be able to give you access.

Q5.1: I do have administrative rights on my computer, but I am still being told I can’t add the license file

A: Most computers will not let the user add files to this directory directly from an email, even if the user has administrative rights. The best way to avoid this is to save the license file to the desktop and add it to the folder from there. If this does not work restart your computer and try again. If none of these things work contact support.

Q6.0: My error outputs are not matching those from Compass

A: To compare generated errors, the set up in both programs must be identical. The following points detail where potential differences may lie.

  • Do you have the same Magnetic data assigned to each program (Dip / Btotal / Dec)?

  • Is the Wellbore set up in exactly the same way – Is the plan the same, or are the surveys entered in exactly the same way?

  • Do you have the same error models assigned over the same range?

  • Are the error models used in each program identical? It is worth noting that the ipm files used in Well Seeker are compatible with Compass.

  • If the answer to all of the above points are yes, and the errors are still not tying in, then the easiest thing to do is supply Innova with a Compass Diagnostic file, which will contain ALL of the information required to investigate the issue. Instructions regarding where to find this file are detailed below.

To generate a Compass Diagnostic File, follow the below instructions:

  • When in Compass, open the Survey tools box and check the “Diagnostics” box

  • Open the relevant well, and then run an error ellipse report – Don’t worry about the report, you can just close it once it has been generated.

  • Make sure that your computer is set up to show hidden files – If you don’t know how to do this, it differs between operating systems, so best to google the required steps.

  • Go to the C drive and search for .txt files. This will take a while. Once the search is over, list the results with the newest at the top. The top file, should be the file you require and you can see the location based on the search.

  • The generated file will be named se1.txt – Every time you create a new file, the number will increase by one.

Q7: I imported a new Coordinate Reference System (CRS) into Well Seeker and it worked as expected. I then created a new Database, and I can’t find the new CRS.

A: When you import or create a new CRS, it gets added to the database you currently have selected and will stay within this specific database. It is however only within this one database, and if you create a new database or switch to a different database (that has not had the CRS added previously) the new CRS will not be there as an option to select. The CRS will have to be imported to be able to use it.

If a new CRS is created, you can send this to Innova and it will be added to the Master CRS file, which when installed will mean any NEW databases created will contain this CRS. NOTE, adding the new Master CRS file only affects NEW databases. For Old databases, the CRS will need to be added manually by importing it.

Q8: When creating a pdf Wall Plot from the wall plot composer, the quality is not as good as I was expecting.?

A: When creating a pdf from the WPC, ensure that the print properties of the pdf writer are set to the optimal values. Ensure that the paper size is set correctly (most will have A4 portrait as default, so will need to be adjusted if printing an A0 plot) and make sure that the output resolution is set as 600dpi.

Q9: I have just tried to open the software and have been given the following Error message?

Q10: I have just added a new update to Well Seeker and when I open the program, it can’t find my database.

A: Occasionally an update may cause Well Seeker to forget the location of the last database accessed. The database will remain unaffected, and all the user needs to do is point Well Seeker to the database location. This can easily be done by opening Well Seeker and selecting File – Select Database. Navigate to the database location and select the relevant database .mdb file. The original install database is located in the following folder: C:\Program Files (x86)\Innova Drilling and Intervention\Well Seeker PRO; however the user can select any database they know the location of.

Q11: Where is the best place to find out information on the specifics of the software?

A: The software has detailed help files within them, which can be access via Help > Help. This will open an intuitive and informative help file, where most information can be found. Additionally, selecting Help – Open Documentation Folder, will open a folder containing all the various manuals and guides. The software manuals and guides can also be downloaded from our documentation webpage:

Q12: I have created a new database in the “C:\Program Files (x86)\Innova Drilling and Intervention\Well Seeker PRO” folder. When searching to selecting the database through Well Seeker, I can see it in this folder, but if I physically open this folder I do not see my database?

A: It is not recommended to save a new database in this location, however if the user does save their new database to this folder, the actual physical location of the database is C:\Users\Select the appropriate user\AppData\Local\VirtualStore\Program Files (x86)\Innova Drilling and Intervention\Well Seeker PRO

Q13: I have imported a Compass export file and I can’t find my targets.

A: During the import process all targets are imported and stored at Field level. To assign the relevant target to Plan level, open the targets dialogue at Actual / Plan level, and then select Field from the dropdown under the Filter. This will take you to the targets at Field level, and the relevant targets can be selected by selecting the Actual / Plan check box.

Q14: I have imported a Compass export file which contained some new ipm files. Although I am able to select and use the new ipm files within Well Seeker, they do not appear to be in the “C:\Program Files (x86)\Innova Drilling and Intervention\Well Seeker PRO\IPM” folder.

A: These new ipm files will be located in the following location: C:\Users\ Select the appropriate user \AppData\Local\VirtualStore\Program Files (x86)\Innova Drilling and Intervention\Well Seeker PRO\IPM

Q15: When I open Well Seeker, it displays the Splash Screen (pictured below) but the program then closes.

A: This issue is caused by a corrupted setup file. To solve the issue, do the following:

  • Navigate to the Well Seeker Pro roaming folder. By default, the address is C:\Users\YOUR USERNAME\AppData\Roaming\Well Seeker Pro. You will need to enable Hidden Items in the Windows Explorer view menu to see the AppData folder.

  • Delete the file setupWS.ini.

  • Open Well Seeker Pro. Well Seeker will generate a new setup file.

  • NOTE: This will reset your Well Seeker program settings to their factory defaults.

Q16: Does Well Seeker support local database files (.mdb) located on a server i.e. OneDrive, Sharepoint etc?

A: This is not supported. Local database files should be physically stored on the computer in use.

Q17: When installing Well Seeker I get an error message saying that I am missing the MFreadWrite.dll and MFplay.dll files.

A: This error is due to the user not having the Windows Media Feature Pack installed. In most cases, this is because the user is running an ‘N’ or ‘NK’ edition of windows, which does not include the Windows Media Feature Pack as standard.

To check your edition and version of Windows, do the following:

Windows 10:

  1. Select the Start or Windows button (usually in the lower-left corner of your computer screen).

  2. Select Settings.

  3. Select System and then select About. The resulting screen shows the Edition and Version of Windows.

Windows 8 or Windows 8.1:

Option 1: From the desktop

  1. Swipe in from the upper-right corner of the screen while viewing the desktop to open the menu, and then touch Settings.

  2. Select PC Info. Under Windows edition, the Windows version is shown.

Option 2: From the Start Screen

  1. While on the Start screen, type computer.

  2. Right-click the computer icon. If using touch, press and hold on computer icon.

  3. Click or tap Properties. Under Windows edition, the Windows version is shown.

Windows 7

  1. Click the Start or Windows button (usually in the lower-left corner of your computer screen).

  2. Right-click Computer and choose Properties from the menu. The resulting screen shows the Windows version.

If your edition of Windows ends in an ‘N’ or ‘NK’ you will need to download and manually install the Media Feature Pack which can be download from the following Microsoft support page:

NOTE: Microsoft support for Windows 7 was discontinued in January 2020 and the download link for Windows 7 has been removed from the above page.

Q18: The database tree is missing from the main Well Seeker screen and I am unable to access any of the tree data.

A: The first place to check is the View Menu – Toolbars and Docking Windows. Check to see if the Well Seeker Database Tree option is checked.

This option needs to be checked for the database tree to display. If this option is checked and the tree is still not showing on the main user interface, then follow the below instructions:

  • Close Well Seeker

  • Open Notepad

  • Select File - Save and save a blank .txt file to the desktop called resetLayout.txt

    • Note, the file must be named exactly as above with a capital L

  • Paste this resetLayout.txt into the following folder: C:\Program Files (x86)\Innova Drilling and Intervention\Well Seeker PRO

  • Open Well Seeker. You should see the window and toolbars have all been reset to the way they were on first install, and the database tree should now be visible at the left of the screen.

  • Delete the resetLayout.txt file once the reset has been completed, otherwise the users Window and toolbar selection will be reset each time Well Seeker is opened.

Once you have located this file, send it to , along with your current database and an explanation of the issue you are having.

A: This error is related to windows updates which have not installed properly and may not be isolated to just Innova’s software. The only way to address this is to remove the program via the Add / Remove programs tool and then reinstall. The latest install files can be downloaded from Innova’s website . Removing and reinstalling the program should only take around 10 minutes to do.

If the issue is not resolved, please contact Innova support at .

http://www.innova-drilling.com/drilling-software/documentation
support@innova-drilling.com
support@innova-drilling.com
www.innova-drilling.com
http://www.innova-drilling.com/drilling-software/documentation
support@innova-drilling.com
https://support.microsoft.com/en-us/topic/media-feature-pack-list-for-windows-n-editions-c1c6fffa-d052-8338-7a79-a4bb980a700a