Well Seeker Pro Failure to Open

Describes an issue caused by a corrupted setup file, that prevents Well Seeker Pro from opening.

Description

This Technical Note describes an issue where Well Seeker Pro fails to open. When the user attempts to launch the program by double left clicking on the desktop icon, the Well Seeker Pro splash screen (pictured below) will display as normal, but the program will then close immediately.

Cause

This issue is caused because the user’s setup file has become corrupted.

Solution

The issue is solved by deleting the user’s setup file and allowing Well Seeker to automatically generate a new one. This can be achieved by performing the following steps:

1. Navigate to the user’s Well Seeker Pro roaming folder. The default location for this folder is: C:\Users\[YOUR USERNAME]\AppData\Roaming\Well Seeker Pro.

a. NOTE: You will need to enable hidden items in Windows Explorer to be able to see the AppData folder. To do this, go to the View menu in Windows Explorer and then check the Hidden Items checkbox.

2. Inside the Well Seeker Pro roaming folder, you will see the setup file, called setupWS.ini. Delete this file.

3. Open Well Seeker Pro via the desktop shortcut. Well Seeker Pro will automatically generate a new setup file and should now open correctly.

a. NOTE: Generating a setup file will reset your Well Seeker Pro settings to their factory defaults.

b. The user will need to reselect their desired database (File – Select Database) as the new setup file will open the database that comes with the install.

4. If the issue is still not resolved, please contact Innova support at [e-mail].